Menu

Tech Helpline

head down

Monday-Friday
7:30 a.m. – 5 p.m.
518-380-5380
techline@nysar.com

Everyone has technology questions. NYSAR’s free Tech Helpline will provide the answers.

The Tech Helpline is a free member benefit offering support for hardware, software, digital devices and more. Our expert technicians will provide prompt, courteous assistance to save you time and money so you can stay focused on your business.

FREQUENTLY ASKED QUESTIONS

What is the NYSAR Tech Helpline?
The Tech Helpline provides members with direct access to qualified IT technicians who can troubleshoot and assist members with technology issues.

Who can access the helpline?
The Tech Helpline is available to active members of NYSAR only. Membership status will be verified by technicians at the onset of the phone call. Clients, customers or family members who are not members of NYSAR may not access the hotline.

Can I contact the Tech Helpline anonymously?
No, access to the Tech Helpline is limited to active NYSAR members only. In order to verify membership, the technician must be provided with the member’s identity.

What benefit will I get from the Tech Helpline?
Save yourself the stress and time of trying to troubleshoot a problem yourself or the added expense of going to a repair shop. You’ll appreciate the maximized productivity you’ll have with your technology problem being handled by an experienced IT expert.

How do I access the helpline?
Members can call the Tech Helpline at 518-380-5380 for an immediate response. Or, send an email to techline@nysar.com to be called within an hour during normal operating hours 

Who will answer the Tech Helpline?
NYSAR has retained PNJ Technology Partners to manage and implement the Tech Helpline. Based out of Albany, NY, PNJ is a trusted IT advisor with more than 30 years in business.

What will the technician do for me?
Most often, the technician will connect to your device remotely via the Internet. They’ll then be able to assess the problem and make every attempt to remedy it.

Can the Tech Helpline help me with my cell phone or tablet?
Yes, the technicians are experienced in working with most mobile and tablet devices, and will be able to walk you through common issues including settings.

Will the technicians make home or office visits?
No, the technicians are only able to provide remote support.

Can the Tech Helpline recommend local companies to provide on-site service?
While the Tech Helpline can’t recommend particular companies, the technicians can provide guidance about what your next steps should be to resolve your problem to better equip you to seek outside assistance.

Is there a limit to how many times I can call for free each year?
Members may call the Tech Helpline as often as they want and stay on the call as long as necessary to resolve the issue.

What holidays will the Tech Hotline be closed?
The Tech Helpline will operate Monday-Friday from 7:30 a.m. to 5 p.m. It will be closed on weekends and the six following holidays: New Year’s Day; Memorial Day; Fourth of July; Labor Day; Thanksgiving; and Christmas Day.

 

ABOUT PNJ TECHNOLOGY PARTNERS:
PNJ Technology Partners was founded in 1984 with one goal; to become your trusted IT advisor. They are a proud second generation company with more than 34 years of experience.  PNJ has grown and thrived for more than three decades with their innovative vision and willingness to adapt; moving beyond traditional IT services with a proactive approach that helps us minimize issues, disruption, and downtime for clients. With our extensive knowledge and experience; they know the importance of exceptional customer service, responsive support, and consistent professionalism.  Their team of experts delivers quality customer service through both technical expertise and effective communication.

NOTE: The New York State Association of REALTORS® (NYSAR) provides the Tech Helpline as a service to its members. NYSAR is not responsible for any repair, service, statements, and/or information provided through the Tech Helpline. NYSAR expressly disclaims any responsibility for any damages resulting from the use of the Tech Helpline and shall not be liable for the conduct of those third-party individuals and/or entities providing such services through the Tech Hotline. 

Featured Content

The March/April digital edition of New York State REALTOR is now available!

Learn more about the Seniors Real Estate Specialist (SRES) and other designations to improve your worth, recap the 2019 Mid-Winter Business Meetings and the installation of our new officers, find out when you have to disclose an existing offer to a cooperating broker and much more in the March/April issue of New York State REALTOR magazine. Read the latest issue.
Industry Resources